C4-AI ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-channel AI customer engagement platform.
This policy applies to all services provided through our platform, including integrations with Instagram, Telegram, WhatsApp, and website chat widgets.
2.1 Information You Provide
Account Information
Email address, business name, phone number
Business Data
Products, orders, customer records, support tickets
Configuration Data
AI prompts, commands, automated responses, payment settings
Content
Messages, images, voice recordings, and videos shared through the platform
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, interaction patterns
- Device Information: Browser type, IP address, operating system
- Cookies: Authentication tokens and preference settings
2.3 Third-Party Platform Data
- Instagram: Profile information, Direct Messages (with user consent), media shared in conversations
- Telegram: User IDs, chat messages, bot interactions
- WhatsApp: Phone numbers, chat messages, media shared in conversations
- Widget: Session data, chat messages, visitor information
- To provide and maintain the Service
- To process AI-powered automated responses
- To analyze voice messages (speech-to-text) and images (vision AI)
- To manage your product catalog and orders
- To send broadcast messages on your behalf
- To generate analytics and reports
- To improve our AI models and service quality
- To communicate service updates and support
We do NOT sell your data.
We may share data with the following service providers solely for the purpose of delivering our Service:
- OpenAI: Message content for AI processing (GPT, Whisper, Vision models)
- Meta (Instagram): Messages sent/received through Instagram DMs
- Meta (WhatsApp): Messages sent/received through WhatsApp Business API
- Telegram: Messages sent/received through Telegram Bot API
- Payment Processors: Transaction data for payment processing
- SMS Providers: Phone numbers for OTP verification
- License Providers: User data for license management (ACLM/SpotPlayer)
- Data is stored on secure servers with encrypted connections (TLS/SSL)
- Database access is restricted and monitored
- File storage uses MinIO with access controls
- Passwords are hashed using industry-standard algorithms
- API keys and tokens are encrypted at rest
- Account data: Retained while your account is active
- Message history: Retained for the duration of your subscription
- Analytics data: Aggregated data retained for 12 months
- After account termination: Data deleted within 30 days upon request
You have the right to:
Access
Request a copy of your personal data
Correction
Update inaccurate information
Deletion
Request deletion of your data
Export
Download your data in a portable format
Disconnect
Remove any connected platform at any time
Opt-out
Disable AI processing, analytics, or specific features
Our Service is not directed to individuals under 18. We do not knowingly collect data from minors. If you believe we have collected information from a child under 18, please contact us immediately.
Your data may be processed in servers located in different jurisdictions. We ensure appropriate safeguards are in place for cross-border transfers, including standard contractual clauses and data processing agreements.
We use essential cookies for authentication and preferences. No third-party tracking cookies are used. You can clear cookies through your browser settings.
We may update this Privacy Policy periodically. We will notify you of material changes via email or dashboard notification. Continued use of the Service after changes constitutes acceptance of the updated policy.
For privacy-related questions or requests: